Return & Refund Policy

🛑 Canceling or Modifying Your Order

  • If you haven’t received a shipping notification, you can cancel or modify your order by contacting our customer service via email or live chat on our website.
  • Our team will process your request within 24 hours on business days after receiving your message.
  • Once your order is canceled, we will issue a full refund.

Important Notes:

  • Emails are not answered instantly; your order may already have been shipped during the 24-hour processing window. In such cases, cancellation or modification will not be possible.
  • We strongly recommend double-checking your order details before finalizing your purchase.
  • If you’ve already received a shipping notification, we cannot cancel or modify your order. You’ll need to wait for delivery and decide whether to keep it or initiate a return.

🔄 Returns and Refunds

We accept returns or exchanges within 30 days of delivery for bikes or accessories. Requests made after 30 days will not be honored.

  • Please contact us first at support@drvetionebike.com to initiate the process.
  • Keep the original packaging for at least one month to make repacking and shipping easier.

📌 Return & Exchange Conditions

  • Unauthorized returns will not be accepted.
  • Items must be returned within 30 days of receipt.
  • All items must be in their original condition — unused, unworn, with tags, and in their original packaging. Proof of purchase (receipt or order number) is required.
  • Refurbished e-bikes are excluded from the 30-day return policy. Inspect your bike thoroughly upon arrival. If you notice defects or malfunctions, contact us immediately for possible exchange.
  • Customers must use a tracked shipping method for returns or exchanges.

❌ Non-Returnable Items

  • Sale items or gift cards cannot be refunded.
  • Damage or loss caused by the customer is non-refundable.

📝 Return Process

  1. Initiate a Return: Email us at support@drvetionebike.com with photos/videos of the item and your order number. Our team will review and confirm eligibility within 3 business days.
  2. Ship the Item Back: If approved, we provide the return address and instructions. Use a tracked and signed shipping method. Unauthorized returns will not be accepted.
  3. Refund or Exchange: Once the returned item is received and inspected (3-5 business days), we will process your refund or send a replacement.

💰 Return/Exchange Charges

  • If the return/exchange is due to our error (e.g., incorrect or defective products), we will cover the full refund.
  • If the return/exchange is due to the buyer’s reason (e.g., wrong size, change of mind), the buyer is responsible for:
    • Original shipping fee
    • Return shipping fee
    • Refurbishment fee (if applicable) ranging from €240 to €360, depending on the model and shipping costs

💳 Refunds

  • Once your return is received and inspected, we notify you of approval or rejection.
  • If approved, the refund is processed to your original payment method within 2-3 business days.
  • If you don’t receive the refund within this timeframe, please check with your bank or credit card company.
  • Still no refund? Contact us at support@drvetionebike.com.

📞 Contact Information

Email: support@drvetionebike.com

Return Address:

  • Street: Warszawska 82
  • Zip: 96-515
  • City: Sochaczew
  • Country: Poland
  • Receiver's Name: Rock
  • Receiver's Cell Phone: +48 579 190 366