Warranty Policy
π‘οΈ Warranty and Guarantee
The warranty for e-bikes is outlined below. If a non-human damage issue occurs within the warranty period, we will provide replacement parts free of charge.
After the warranty period, customers will be responsible for the cost of replacement parts and shipping fees. All e-bikes we sell are brand new and come equipped with original factory parts.
To help customers resolve accessory-related issues quickly, separately purchased accessories are sold at cost price. Therefore, except for Dead on Arrival (DOA) cases, these accessories are not covered under warranty.
Important Note: Second-hand e-bikes and modified e-bikes are excluded from warranty coverage.
π Warranty Coverage
| Item | Parts | Guarantee Time | Service |
|---|---|---|---|
| Basic parts | Frame | 12 months | Natural deformation, open welding, desoldering and fracture phenomenon, and quality problems caused by poor manufacturing can be replaced. Self-modification and collision damage are not guaranteed. |
| Front fork | Components, Handlebars, Folding tubes, Saddle tubes | 12 months | Self-modification and collision damage are not covered. |
| Tire | 1 month | 1 month | If punctured by a sharp object, warranty not applicable for tire issues caused by insufficient pressure, speed bumps, or pits. Only quality defects are covered. |
| Saddles, Plastic parts, Brake parts | Round disc brake rotor, Brake pads, Brake cable | 3 months | No warranty for collision damage, man-made damage, or self-modification. |
| Kickstand, Fenders, Rear racks, Pedals, Grips, Cranks, Chainrings, Hubs, Chains, Shifters, Derailleurs, Flywheel, Shock absorber, Bell, Horn, Lifting Lug, Connecting Rod Piece | Various | 6 months | - |
| Electrics parts | Controllers, Chargers, Cables, Display, Brakes, Accelerators, Pedal assistance Sensors | 12 months | Short circuit, burnout, and manufacturing defects are covered. Water ingress, cut cables, natural wear, and man-made damage are not covered. |
| Headlights, Taillights | Lights | 6 months | - |
| Motor parts | Motor | 12 months | Coil phase loss, burning, magnet issues, shaft deformation due to quality problems are covered. Damage from tire pressure, speed bumps, or pits not covered. |
| Motor hall, Motor bearing | Hall wire, Bearing | 12 months | Hall wire burnt out, abnormal noise, or bearing rupture covered. |
| Battery | Battery box, top & bottom cover, Battery | 12 months | Replaced if faults like poor contact, no power, or capacity <60%. Warranty period not recalculated. Water or man-made damage not covered. |
β οΈ Conditions That Do NOT Qualify for Warranty
- Damage from failure to follow instructions, maintenance, or adjustment guidelines.
- Issues caused by unauthorized disassembly, repair, or modification.
- Damage due to improper use, inadequate storage, or accidents.
- Repair costs at unauthorized shops without prior approval.
- Minor scratches or damage to outer packaging during logistics.
- Items returned without prior written approval will not be accepted.
- Consumable parts (tires, saddles, plastic parts, brakes, brake rotors, brake pads, brake lines, surface scratches) are excluded.
π How to Apply for Warranty
- Capture a photo or short video clearly showing the issue.
- Email a brief description of the problem along with photos/videos, your order number, and platform of purchase to support@drvetionebike.com.
- Our team will assess the issue. If evident, a solution will be provided promptly.
- For issues needing further investigation, follow troubleshooting instructions and share corresponding photos/videos.
- After verifying order details and delivery address, we will ship the necessary replacement parts.
π Contact Us
Email: support@drvetionebike.com
